Office Location and services

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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Inside Australia, we try to see to it that depending on the quantity of the order, its weight and expenses involved in travel that we keep postage and handling costs at a bare minimum. We have a postage calculator for any queries on this matter under – Calculate Postage and Delivery Times. For any other questions don’t hesitate to contact us! 

Which payment methods are accepted in the Online Shop?

We have a number of payment options, trying to keep it as flexible as possible for our customers. Such methods include PayPal, Master Card, Stripe, EZ Pay and any of you conventional debit cards such as Visa etc. Soon to be incorporated with After Pay!

How long will delivery take?

Depending on the Postage and Handling you’ve assigned for your product delivery. Whether it being Parcel Post or Express Post, its roughly 1 – 3 working business days. We have a postage and handling calculator at your exposal for any queries on matter but for any further information do not hesitate to email or call us direct! 

How secure is shopping in the Online Shop? Is my data protected?

We have seen to it that we have integrated the best privacy and security measures for online data and information. Not only that but as being in Australia we do not fall under the EU cookies regulations, leaving absolutely no trace of your personal data and information under threat of hacking or infiltration while you shop at Austools Direct. We see to it that privacy and security comes first for our customers! 

What exactly happens after ordering?

After paying for your item/s, you will be notified with your receipt, relevant purchase information and tracking number. You can then log back into your account and enter your tracking number to enable live tracking, postage location points and relevant delivery times for the arrival of your item/s!  

Do I receive an invoice for my order?

Yes, of course you do. After payment has been made you will receive an automatic email regarding all payment information regarding your purchase. If you need any further information please don’t hesitate to contact us directly!

Send us an email

Thank you for your enquiry, we will get back to you shortly! 
 – Austools Direct

Austools Direct